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  1. Can I change my order?

    Once the order has been placed, it cannot be changed online. If you want to change your order, please contact our Customer Support Representative, and if it has not yet been processed we will change or re-issue a new amended order.

  2. Can I order replacement ear tips?

    Yes, please email us at

  3. Do you offer gift wrapping options?

    Unfortunately, at this time we do not offer gift wrapping options.

  4. Can I return or exchange my headphones?

    Yes, if you are not happy with your purchase, you can send it back within 30 days for a full refund. We will provide a prepaid shipping label. Please click here and follow the return instructions.

  5. When do I get my refund once I have returned an item?

    Once we have received the item into our warehouse we aim to process a refund onto the original payment card within two weeks.

  6. If I return all the items in my order will I still be charged for delivery?

    If any of the items we deliver are damaged or incorrect, we will refund the delivery charge. If you change your mind about wanting to keep them, you may return them free of charge but we will not refund the original delivery charge.

  7. What should I do if my credit/debit card has been refused when placing an order?

    Check that all the details you have entered on the checkout page are correct. If it is refused after that, try another credit card.

  8. Do you deliver overseas?

    We do not ship internationally.

  9. I have a complaint. Who should I speak to?

    Click the “Contact Us” button, which is located at the bottom right of any page on our website, to speak with one of our Customer Support Representatives immediately.

  10. What do I do if my product breaks down during the warranty period?

    The BEEM UNITED warranty remains in effect for one year from the date of your purchase. Products under warranty may qualify for an exchange with a valid receipt.